First of all make sure you are connected to a fast enough mobile network (3g, 4g, Wi-Fi). If you believe you have adequate bandwidth, utilise Safari as the browser of choice on IOS and Google Chrome on Android devices.
For optimal experience on android utilise a third-party programme such as VLC player to play the stream
* NB WTA events are not available for live streaming in the UK, China and the US due to our broadcast contracts with partners in these territories, who would operate their own online streaming.